Symptoms
- Workout doesn't appear in the app afterward
- Duration, distance, or calories look clearly wrong
- GPS map for the workout is missing or blank
- Workout auto-paused during activity and undercounted
Likely causes
- CommonWrong activity type selected before startingDifferent activity modes use different sensors and calculations.
- CommonWorkout ended incorrectly or app closed mid-sessionForce-closing the fitness app before saving can lose the session.
- PossibleGPS didn't lock before starting an outdoor activityStarting too early leaves a gap in route data.
- PossibleAuto-pause feature triggered by normal movementFeatures meant to detect stopping (like at a red light) sometimes misfire during slow-paced sections.
- PossibleSync failure after the workout endedThe workout may have saved on the watch but failed to reach the app.
What to do
- Select the correct, specific activity type before starting (e.g., outdoor run vs. indoor run vs. cycling).
- Wait for a GPS lock before starting outdoor activities that use distance tracking.
- End the workout properly using the app's stop/save button rather than just closing the app or watch face.
- Turn off auto-pause if it's cutting out sections of your workout incorrectly.
- Force a manual sync after finishing to make sure the completed workout transfers to the phone app.
- Check the workout list on the watch itself; if it's there but missing from the app, it's a sync issue rather than a tracking one.
When to call a pro
This is a settings and workflow issue in almost all cases; contact the manufacturer's support only if workouts consistently fail to save even when ended correctly.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.