Symptoms
- Calls sound muffled or silent through the watch
- Voice assistant doesn't hear you
- No sound from notifications or alarms
- Other person can't hear you on watch calls
Likely causes
- CommonDebris or moisture blocking the speaker or mic portLint, sweat, and water can clog the small grille openings.
- CommonVolume or mute setting turned down or onIt's easy to accidentally mute or lower watch call volume.
- PossibleBluetooth audio routed to another deviceIf paired to earbuds too, audio may default there instead of the watch.
- Less commonSoftware bug after an updateAudio routing bugs occasionally appear in firmware updates.
What to do
- Check the watch isn't muted and volume is turned up in settings.
- Inspect the speaker and microphone ports for visible lint, dirt, or moisture and gently clean with a soft dry brush.
- Run the water-eject feature if the watch was recently wet, since trapped water muffles sound.
- Check if other Bluetooth audio devices are connected and disconnect them to force audio to the watch.
- Restart the watch.
- Update the watch's firmware to the latest version.
Tools and parts
- Soft dry brush or toothbrush
When to call a pro
If audio stays dead or muffled after cleaning and a restart, the speaker or microphone hardware itself may need professional repair.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.