Software update isn't showing up as available

Symptoms

• Others have the update but your phone shows 'up to date'
• Update page shows nothing new for days after a public release
• Manually checking doesn't reveal a new update
• Carrier or region seems to be getting it later than others

Likely causes

• CommonStaged rollout hasn't reached your device yetManufacturers often release updates gradually over days or weeks rather than to everyone at once.
• CommonAutomatic update checks disabledA setting can prevent the phone from checking for or notifying about new updates.
• PossibleCarrier-specific delay for certain phone modelsSome carriers test and approve updates separately, causing regional delays.
• PossibleDevice is at or near the end of its official software supportOlder phones eventually stop receiving major OS updates entirely.
• Less commonRegion or account settings affecting update availabilitySome updates roll out differently by country or region initially.

What to do

1. Manually check for updates in settings rather than waiting for a notification.
2. Confirm automatic update checks are enabled in settings.
3. Wait several days to a couple of weeks, since staged rollouts are normal and not a fault.
4. Check the manufacturer's official page to confirm your specific model is included in this update.
5. Restart the phone and check again.
6. Check if your phone has reached the end of its official update support based on its age.
7. Contact your carrier if others with the same phone model on a different carrier have already received it.

When to call a pro

If your phone is confirmed eligible but never receives the update after a month, contact the manufacturer's support to check for an account or device-specific issue.

Safety