Symptoms
- Charging cable feels loose or falls out easily
- Charging is intermittent unless the cable is held at an angle
- Visible fuzz or debris inside the port when using a flashlight
- Charging stopped working after carrying the phone loose in a pocket
Likely causes
- CommonLint and dust from pockets or bagsFabric fibers pack into the port's small cavity and block the pins.
- PossibleSand or grit from outdoor useFine particles from beaches or dusty environments can wedge into the port.
- Less commonResidue from a case or screen protector packagingAdhesive or foam debris occasionally ends up in the port during setup.
What to do
- Power off the phone before cleaning to avoid any short circuit.
- Shine a flashlight into the port to see how much debris is present.
- Use a new, dry, soft-bristled brush (a small anti-static brush or a clean, unused toothbrush works) to gently sweep debris out.
- Alternatively, use a wooden or plastic toothpick to gently loosen packed lint, working slowly and never forcing it deeper.
- Tap the phone gently, port facing down, to help loosened debris fall out.
- Avoid compressed air, which can push debris deeper or damage the port.
- Avoid metal pins, paperclips, or needles, which can bend the internal contacts.
- Once clean, power on and test with a known-good cable.
Tools and parts
- Flashlight
- Soft-bristled brush
- Wooden or plastic toothpick
When to call a pro
If lint keeps recurring or the port looks damaged rather than just dirty, an Apple Store or authorized repair shop can clean or repair it safely.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.