Symptoms
- Passcode not accepted after repeated tries
- Phone shows a 'disabled' or lockout timer message
- Can't remember the passcode after a long time not using it
- Screen shows a message to try again later or connect to a computer
Likely causes
- CommonGenuinely forgotten passcodeThis happens often after not using a code for a long time or recently changing it.
- PossiblePasscode changed by mistake or by another authorized userA family member or the account holder may have changed it without telling you.
- PossibleAutocorrect or typo consistently entering the wrong codeA keyboard issue could make you think the code is wrong when it's a typing error.
What to do
- Try any alternate passcodes you may have used previously.
- For iPhone, use 'Erase iPhone' from the lock screen if offered, or use Find My / iCloud's erase feature from another device, which requires your Apple ID.
- For Android, use Google's 'Find My Device' from a browser to remotely lock or erase the phone with your Google account.
- If neither option is available, connect the phone to a computer and use the manufacturer's official recovery tool (Apple's Finder/iTunes recovery mode, or the Android manufacturer's official reset tool) to erase and reset it.
- Confirm you have proof of ownership ready (account credentials, receipt) in case the manufacturer's process asks for verification.
- After erasing, restore from your most recent backup if you have one.
- If you don't have a backup, understand that a forgotten passcode with no backup usually means the data is not recoverable.
Tools and parts
- Computer with cable (if using official recovery tool)
When to call a pro
If official recovery tools won't recognize your account as the owner, contact the phone manufacturer's support directly with proof of purchase; never use third-party 'unlock' services, which are unreliable and can be used for stolen devices.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.