Symptoms
- eSIM shows as installed but no service appears
- Activation gets stuck at 'activating' indefinitely
- Error message about the eSIM profile being invalid
- Phone asks to scan a QR code that won't scan or has expired
Likely causes
- CommonWeak or no internet connection during activationThe phone needs to reach the carrier's servers to activate the eSIM profile.
- CommonActivation code or QR code expiredCarrier-issued activation codes often expire within a set number of days or uses.
- PossibleCarrier hasn't finished provisioning the line on their endNew activations sometimes take time to fully process in the carrier's system.
- PossiblePhone not carrier-unlocked or compatible with eSIM for that carrierSome phones need to be unlocked or are region-locked from using certain carrier eSIMs.
What to do
- Connect the phone to a strong Wi-Fi network before attempting activation.
- Confirm the QR code or activation code hasn't expired; request a new one from the carrier if unsure.
- Restart the phone and try the activation process again from the beginning.
- Check with your carrier that the line is fully provisioned and ready on their end, especially for a brand-new account.
- Confirm the phone is unlocked and compatible with eSIM for your specific carrier.
- Remove the failed eSIM profile from phone settings and start the activation process fresh with a new code.
When to call a pro
If activation keeps failing after a fresh code and confirmed Wi-Fi, contact your carrier's support to activate the eSIM manually from their side.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.