Symptoms
- Password rejected even though it seems correct
- Stuck waiting for a two-factor verification code
- Sign-in spins and times out
- 'Account locked' or 'account disabled' message
Likely causes
- CommonIncorrect passwordA recently changed password or autofill mismatch is the most common cause.
- CommonTwo-factor authentication code delayed or not receivedCodes sent by text or to another device can be delayed by network issues.
- PossibleApple server outage or maintenanceWidespread sign-in issues are often server-side, not device-specific.
- PossibleAccount locked due to suspicious activity or too many failed attemptsApple may temporarily lock an account as a security measure.
- Less commonOutdated software not supporting current sign-in requirementsVery old OS versions may struggle with updated security protocols.
What to do
- Double-check the password by typing manually rather than relying on autofill.
- Reset the password through the 'forgot password' option if unsure.
- Check for the two-factor code on another trusted device, since it may not always come by text.
- Check Apple's system status page for any reported outages.
- Wait 15–30 minutes and try again if the account shows as temporarily locked.
- Update the phone's software to the latest version.
- Contact Apple Support directly if the account remains locked or inaccessible after these steps.
When to call a pro
If your account is locked for security reasons and won't unlock through self-service steps, contact Apple Support directly for identity verification.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.