Symptoms
- Password rejected even though it seems correct
- Login page reloads without an error
- Stuck on a verification code screen
- App logs you out repeatedly after signing in
Likely causes
- CommonIncorrect password or usernameAutofill or a recent password change can cause mismatches.
- CommonServer outage on the app's endWidespread login issues are often the company's servers, not your phone.
- PossibleTwo-factor authentication code not arrivingSMS or email codes can be delayed by carrier or email delivery issues.
- PossibleOutdated app version with a login bugOld versions sometimes stop working with updated login systems.
- PossibleAccount locked from too many failed attemptsRepeated wrong passwords can trigger a temporary lockout.
What to do
- Double-check the password by typing it manually instead of relying on autofill.
- Use the 'forgot password' option to reset it if unsure.
- Check the app's status page or social media for a reported outage.
- Update the app to its latest version.
- Check your internet connection is stable.
- Wait a few minutes if you've had several failed login attempts, in case of a temporary lockout.
- Restart the phone and try again, in case of a local glitch.
When to call a pro
If a password reset doesn't arrive by email or text after several tries, contact the app's own account support for identity verification help.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.