Symptoms
- Calls or texts from a blocked number still arrive
- Blocked person contacts you from a different number
- Blocking seems to work for calls but not texts, or vice versa
- Block list shows the contact but messages still come through
Likely causes
- CommonThe person is calling or texting from a different, unblocked numberBlocking one number doesn't stop someone from using another line or app.
- PossibleCaller ID spoofing making a different number appear to be the blocked oneScammers and sometimes individuals can spoof caller ID.
- PossibleBlock only applied to calls, not messages, or vice versaSome phones separate call blocking and message blocking into different settings.
- PossibleBlocking done in the wrong app if using both a carrier app and phone's built-in blockingBlocking in one place doesn't always sync to another blocking system.
What to do
- Confirm the number reaching you matches exactly what you blocked, since a spoofed or different number will bypass the block entirely.
- Check that both call and message blocking are enabled for that contact, since some phones treat them separately.
- Use your carrier's network-level blocking feature in addition to the phone's built-in block list for broader coverage.
- If a person is using multiple numbers or apps (like a messaging app rather than SMS) to reach you, you may need to block them separately in each.
- For persistent harassment involving spoofed numbers, document the messages and consider reporting to your carrier or local authorities.
When to call a pro
If you believe you're being harassed and blocking isn't working due to spoofing or multiple numbers, contact your carrier for additional blocking tools and consider a report to local authorities if it continues.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.