Symptoms
- Setup gets stuck at the Wi-Fi connection step
- App shows the lock as offline after setup
- Lock works locally with the app via Bluetooth but not remotely
Likely causes
- CommonLock only supports 2.4GHz and the phone is on a 5GHz networkMost smart locks require 2.4GHz specifically, even on dual-band routers.
- CommonWeak Wi-Fi signal at the doorExterior doors are often far from the router, and metal doors can block signal further.
- CommonIncorrect Wi-Fi password enteredA typo causes a silent failure during setup.
- PossibleRouter blocking new device connectionsGuest network isolation or MAC filtering can prevent pairing.
- PossibleLock requires a separate Wi-Fi bridge accessorySome smart lock brands need an additional bridge device for remote/Wi-Fi access.
What to do
- Confirm your phone is on the 2.4GHz network name during setup.
- Check whether your specific lock model needs a separate Wi-Fi bridge accessory for remote access.
- Move a Wi-Fi extender or mesh node closer to the door if signal is weak.
- Double check the Wi-Fi password for typos.
- Restart the router and the lock, then retry setup.
- Temporarily disable guest network isolation on the router during setup.
Tools and parts
- Smartphone with the lock's app
Wi-Fi bridge accessory (if required)Search: “smart lock wifi bridge”
When to call a pro
Contact the lock manufacturer's support if setup fails repeatedly, since some models need specific bridge hardware you may be missing.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.