Symptoms
- TV says it can't find the network or times out connecting
- TV connects then drops repeatedly
- Other devices connect fine on the same network
- Password is entered correctly but still fails
Likely causes
- CommonRouter or TV needs a restartBoth devices can get into a stuck state that a simple power cycle clears.
- CommonWrong Wi-Fi password enteredSmart TV remotes make it easy to mistype similar-looking characters like 0/O or l/1.
- PossibleTV too far from the router or blocked by wallsWeak signal strength can cause a connection to fail or drop intermittently.
- PossibleRouter using a band or security type the TV doesn't support wellSome older smart TVs struggle with 5GHz-only networks or certain WPA3 security settings.
What to do
- Restart the router by unplugging it for 30 seconds, then restart the TV once the router is back online.
- Double check the Wi-Fi password by typing it into a phone first to confirm it's correct.
- Move the TV closer to the router temporarily, or move the router, to test if distance is the issue.
- If your router broadcasts separate 2.4GHz and 5GHz networks, try connecting to the 2.4GHz one for better range.
- Check the router's settings for the security type and try switching from WPA3 to WPA2 if the TV struggles to connect.
- Update the TV's firmware, since network drivers are sometimes fixed via updates.
- As a fallback, connect the TV to the network with an Ethernet cable if it has a port.
Tools and parts
Ethernet cableSearch: “ethernet cable for TV”
When to call a pro
This is almost always solvable without a technician; if it persists, contact your internet provider to rule out a router issue.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.