Symptoms
- Double-tapping the switch does nothing extra
- Scene assigned to the switch doesn't trigger other devices
- Feature worked before but stopped after an update
- Single tap works fine but multi-tap gestures don't register
Likely causes
- CommonScene or gesture feature not enabled in the appMany switches ship with advanced gestures like double-tap disabled by default until configured.
- CommonTap timing too slow or too fast for the switch's detection windowDouble-tap gestures require presses within a specific short time window that varies by brand.
- PossibleLinked scene includes a device that's currently offlineIf one device in the scene is unreachable, the whole scene action can fail silently.
- PossibleOutdated switch or hub firmwareGesture features are sometimes added or fixed in firmware updates after initial release.
- Less commonSwitch hardware not supporting gestures at allSome basic smart switch models don't support advanced tap gestures despite similar appearance to models that do.
What to do
- Open the switch's settings in the app and confirm double-tap or scene triggers are enabled.
- Practice the double-tap timing a few times, since it usually needs two presses within about half a second.
- Check that every device included in the linked scene shows as online.
- Update the switch and hub firmware to the latest available version.
- Remove and recreate the scene or gesture assignment if it doesn't respond after enabling it.
- Confirm your specific switch model supports gesture control by checking the manufacturer's spec sheet.
- Test with a simpler single-device scene to isolate whether the issue is the gesture or the scene itself.
When to call a pro
No professional needed; this is app and firmware configuration.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.