Symptoms
- Device connected to the plug doesn't turn on/off at the set time
- Schedule worked before but stopped recently
- Schedule fires on some days but not others
- Manual on/off works fine but scheduled actions don't
Likely causes
- CommonIncorrect time zone set in the appA wrong time zone will cause schedules to fire at the wrong actual time or seem to not fire at all.
- CommonPlug offline at the scheduled timeIf the plug lost Wi-Fi connection right when the schedule was supposed to run, the action gets skipped.
- PossibleSchedule set for the wrong days of the weekIt's easy to accidentally leave certain days unchecked when creating a repeating schedule.
- PossibleOverlapping schedule or automation conflicting with itTwo schedules or a manual override close together in time can cancel each other out.
- Less commonApp or plug firmware bug affecting scheduled actions specificallyScheduling features occasionally have bugs fixed in later app or firmware updates.
What to do
- Open the app and verify the device's time zone setting matches your actual location.
- Check the schedule's days of the week and confirm the intended days are all selected.
- Confirm the plug shows as online, especially checking its status right around the scheduled time.
- Look for any other schedule or automation that might be turning the plug back off or on shortly after.
- Delete and recreate the schedule from scratch if it appears correctly set but still doesn't fire.
- Update the app and plug firmware to the latest versions.
- Test a schedule set just a couple minutes in the future to confirm the feature works at all on your plug.
When to call a pro
No professional needed; this is app configuration.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.