Symptoms
- Charger doesn't feel a magnetic pull when brought near the phone
- Charger attaches but slides off-center
- Charging icon doesn't appear even when it looks attached
- Works on one phone but not another
Likely causes
- CommonPhone case isn't MagSafe-compatibleCases without built-in magnets, or with magnets in the wrong spot, block the connection.
- CommonMetal object or another magnetic accessory nearbyA wallet, card holder, or mount can interfere with alignment.
- PossibleCharger or phone's magnetic ring is dirty or has debris stuck to itSmall metal shavings or debris can get caught on the magnets.
- Less commonCharger cable or puck has failedTest on another MagSafe-compatible phone to confirm.
What to do
- Remove the case and try attaching the charger directly to the phone's back.
- Check that the case is explicitly labeled MagSafe-compatible if you want to keep using one.
- Wipe both the charger's face and the back of the phone with a dry cloth to remove any debris.
- Remove any magnetic wallet, card holder, or car mount attachment before charging.
- Center the charger by feel, letting the magnets pull it into alignment rather than forcing it.
- Test the charger on a different MagSafe iPhone if possible to isolate a bad charger from a bad phone or case.
Tools and parts
- Dry cloth
Replacement MagSafe chargerSearch: “MagSafe wireless charger”
When to call a pro
If a bare phone with no case still won't attach or charge on a known-good charger, have the phone's charging coil checked at a repair shop.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.