Headphones & earbuds

Headphone companion app crashes or won't open

This is usually an app bug, an outdated version, or a phone software conflict rather than a headphone hardware problem. Updating or reinstalling the app fixes most cases.

Difficulty
Easy
Time
10–15 minutes

Symptoms

  • App closes immediately after opening
  • App freezes on a loading or splash screen
  • App crashes specifically when trying to access certain features
  • Issue started after a phone OS update

Likely causes

  • CommonOutdated app version incompatible with a newer phone OS versionPhone OS updates can occasionally break compatibility with apps that haven't been updated to match.
  • CommonCorrupted app cache or dataAccumulated cache data can cause instability and crashes over time.
  • PossibleInsufficient phone storage spaceVery low storage can cause apps to crash unpredictably.
  • PossibleConflict with another Bluetooth-related app running simultaneouslyMultiple apps trying to manage Bluetooth connections can sometimes conflict.
  • Less commonA bug specific to a particular app version affecting many usersOccasionally a bad app update is released and needs a follow-up patch.

What to do

  1. Update the companion app to the latest version from the app store.
  2. Clear the app's cache and data (Android: Settings > Apps > [app name] > Storage > Clear Cache) or offload/reinstall the app (iOS).
  3. Check your phone's available storage space and free up space if it's nearly full.
  4. Restart your phone completely.
  5. Uninstall and reinstall the app entirely if clearing cache doesn't resolve it.
  6. Check the app store reviews or the manufacturer's support page for widespread reports of the same crash, which may indicate a known bug awaiting a fix.

When to call a pro

If the app continues to crash after reinstalling and updating on a phone with adequate storage, contact the manufacturer's app support team, as this is often a software bug on their end.

Safety

Generally low risk

Generally low risk for a careful person. Stop if anything looks different from what this guide describes.

Related guides

Operator provides AI-generated troubleshooting information. It can be wrong. For safety-critical, electrical, gas, structural, medical, automotive safety, or other high-risk problems, consult a qualified professional.