Symptoms
- Charging consistently stops at the same percentage every time
- Battery indicator shows charging has completed below 100%
- Feature seemed to appear after a firmware or app update
- No such limit existed when the headphones were first purchased
Likely causes
- CommonIntentional battery care/optimized charging feature enabled in the appSome manufacturers now include a setting that caps charging around 80–90% to reduce long-term battery wear, similar to phone battery health features.
- PossibleCharging cable or adapter unable to deliver enough power to reach a full charge in the expected timeA weak power source might cause charging to appear to stall well before completion.
- PossibleBattery degradation causing the device to reach its effective maximum earlierAs batteries age, their effective full-charge capacity can decrease, which may display differently depending on the device.
- Less commonFirmware bug misreporting charge statusA display bug could show an incorrect charge percentage despite actually reaching full charge.
What to do
- Check the companion app for a 'battery care', 'optimized charging', or similar setting that intentionally limits charge percentage.
- If such a feature exists and is unwanted, review the app for an option to disable it or charge to 100% on demand.
- Try a different charging cable and power adapter to rule out insufficient power delivery.
- Let the headphones sit on the charger for longer than usual to see if the percentage eventually increases past the apparent limit.
- Check the app or manual for any documentation specifically mentioning charge-limiting features for your model.
- If no such feature exists per the documentation, and charging genuinely won't progress past a certain point, this may indicate a charging fault.
When to call a pro
If no battery care feature is documented for your model and charging still won't progress past a certain percentage even with a good cable and adapter, contact the manufacturer's support, since the battery may need service.
Safety
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.