Symptoms
- Tapping the earbud doesn't play/pause or skip tracks
- Taps sometimes register as double or triple taps incorrectly
- Touch controls work on one earbud but not the other
- Controls stopped working after getting wet or sweaty
Likely causes
- CommonMoisture (sweat, rain) interfering with the capacitive touch sensorTouch sensors can behave erratically or stop responding when wet.
- CommonTouch sensitivity or gesture settings misconfigured in the companion appSome earbuds let you customize or disable specific tap gestures, which can be accidentally changed.
- PossibleSoftware/firmware bug affecting touch detectionOccasional firmware issues can affect gesture recognition until patched.
- PossibleTapping technique too soft, too hard, or in the wrong spotTouch sensors are often located in a specific small area and need a consistent, moderate tap.
- Less commonFailed touch sensor componentPhysical damage or wear can cause a permanent touch sensor failure on one or both earbuds.
What to do
- Dry the earbuds thoroughly with a soft cloth if they've been exposed to sweat or moisture, then test again.
- Check the companion app for touch/gesture settings and confirm the desired controls are enabled and assigned correctly.
- Locate the exact touch-sensitive spot on the earbud (usually marked with a logo or flat area) and tap firmly and consistently there.
- Update the earbuds' firmware through the companion app.
- Reset the earbuds to factory settings and reconfigure touch controls from scratch.
- Test each earbud's touch controls individually to isolate whether one or both sides are affected.
Tools and parts
- Soft, dry cloth
When to call a pro
If touch controls remain unresponsive on one side after drying, resetting, and updating firmware, that earbud's sensor has likely failed and should be checked under warranty.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.