Wireless headphones won't turn off or keep turning back on

Symptoms

• Power indicator light stays on even after pressing the power button
• Headphones turn back on automatically after being turned off
• Battery drains overnight despite appearing off
• Case detection isn't triggering auto power-off when placed inside

Likely causes

• CommonPower button stuck or not registering a full pressA physically stuck button can prevent the shutdown command from being received.
• CommonSoftware/firmware glitch preventing proper shutdownA frozen internal process can keep the device powered despite button presses.
• PossibleCase's auto power-off sensor not detecting the earbuds properlyFor true wireless earbuds, dirty contacts or misalignment can prevent the case from signaling power-off.
• PossibleA companion app or connected device keeping the headphones activeSome devices stay 'awake' if actively receiving signals or commands from a paired device.
• Less commonBattery or power management circuit faultAn internal hardware fault can prevent the device from properly entering a low-power state.

What to do

1. Press and hold the power button for the full duration specified in the manual (some require 3–5+ seconds).
2. Perform a hard reset following the manufacturer's specific button-press sequence for your model.
3. For true wireless earbuds, clean the charging contacts and case sensor area, then place the earbuds fully seated in the case.
4. Disconnect the headphones from all paired devices' Bluetooth lists temporarily to rule out a connected device keeping them active.
5. Let the battery fully drain to empty as a last resort, since this often forces a shutdown, then recharge and test again.
6. Check for a firmware update through the companion app once the headphones can be turned on again.

When to call a pro

If the headphones still won't power off after a hard reset and full battery drain, the power management circuit likely has a fault and should be checked under warranty.

Safety