Symptoms
- Eject button does nothing
- Grinding noise when trying to eject
- Disc tray won't open
- Console frozen with disc inside
Likely causes
- CommonConsole frozen or unresponsiveA hung system won't process the eject command.
- CommonPower interruption during eject or loadCan leave the mechanism in a mid-cycle state.
- PossibleDisc slightly misaligned in the tray or slotCan jam the loading mechanism partway.
- PossibleWorn eject motor or beltMechanical wear can prevent the tray from moving.
- Less commonObject or debris inside the driveForeign material can physically block the disc's path.
What to do
- Force a full shutdown by holding the power button for 10+ seconds, then try eject again after it's fully off.
- Check if your console model has a manual eject hole and use a straightened paperclip per the manual if so.
- Avoid forcing or prying the tray or slot by hand, which can cause more damage.
- Restart in safe mode if available, since some consoles offer an eject option there.
- Gently tilt the console as directed by the manufacturer's support page for slot-loading models, if applicable.
- If the disc partially ejects, don't force it further; let the motor try to finish the cycle.
- If nothing brings the disc out, a technician can safely open the drive without damaging the disc or console.
Tools and parts
- Paperclip (for manual eject hole, if present)
When to call a pro
If a forced shutdown and manual eject option don't release the disc, take it to a repair shop rather than prying the tray open.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.