Symptoms
- Progress bar stuck at same percentage
- Download speed shows 0 KB/s
- Update fails with an error code repeatedly
- Download restarts from zero each time
Likely causes
- CommonUnstable or slow internet connectionDownloads pause or restart when the connection drops.
- CommonConsole server congestion during peak timesLarge game launches can overload download servers temporarily.
- PossibleCorrupted partial downloadA previously interrupted download can block progress.
- PossibleInsufficient storage space for the full installDownloads can stall silently if there's not enough room.
- Less commonDNS or network settings misconfiguredSome ISPs' default DNS servers are slow or unreliable for gaming services.
What to do
- Check your internet connection speed and stability with another device.
- Pause and resume the download to force it to restart the connection.
- Delete the stalled download and start it fresh if pausing doesn't help.
- Confirm there's enough free storage space for the full game size.
- Restart the console and router, then try again.
- Switch to a wired ethernet connection if currently on Wi-Fi.
- Try changing the DNS settings to a public DNS service if the console allows it, or wait if server congestion is the cause.
Tools and parts
- Ethernet cable (optional)
When to call a pro
This is typically a network or server issue; a professional repair isn't needed.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.