Symptoms
- App can't find the console on the network
- Connects then immediately disconnects
- Video is extremely choppy or freezes
- Error saying remote play isn't enabled
Likely causes
- CommonRemote play not enabled in console settingsMust be turned on in system settings before it will work.
- CommonConsole in rest mode with network features disabledSome rest mode settings prevent the console from being reachable.
- PossibleWeak internet connection on either endStreaming requires a stable upload and download connection.
- PossibleApp or console software out of dateCompatibility issues arise between mismatched app and system versions.
- Less commonRouter blocking the required ports or featuresSome router security settings interfere with remote play traffic.
What to do
- Confirm remote play is enabled in the console's system settings.
- Set rest mode to keep the console connected to the network and allow it to be turned on remotely.
- Make sure both the console and the remote device have a strong, stable internet connection.
- Update both the console's system software and the remote play app.
- Try connecting over the same home Wi-Fi network first before testing away from home.
- Restart the router if connections are inconsistent.
- If it still fails, check router settings for anything blocking outbound connections from the console.
When to call a pro
This is a settings and network issue that doesn't require professional repair.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.