Symptoms
- Teammates can't hear you but you can hear them
- Mic icon shows as muted or not detected
- Voice chat works in one app but not another
- Mic worked before, then stopped
Likely causes
- CommonWrong audio input device selected in settingsConsole may default to a different mic source than the headset.
- CommonMic muted physically on the headset or controllerEasy to accidentally toggle a mute switch or button.
- PossibleLoose headset connection at the controller or consoleA partially inserted plug can pass audio but not mic signal.
- PossibleParty or chat app-specific mic permissionsSome apps have their own separate mic settings.
- Less commonFaulty headset microphone or cablePhysical damage to the mic boom or cable itself.
What to do
- Check the physical mute switch or button on the headset and controller.
- Confirm the correct input device is selected in the console's audio settings.
- Reseat the headset's connection to the controller or console firmly.
- Test the mic using the console's built-in mic test feature if available.
- Check the specific game or party app's own audio settings for mic permissions.
- Try a different headset if available to see if the problem follows the device.
- If a known-good headset also fails to transmit, the controller's headset jack may be faulty.
When to call a pro
If a different headset also fails on the same controller, have the controller's headset jack checked or replaced.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.