Symptoms
- Drive doesn't appear in storage settings
- Console prompts to format a drive that already has data
- Drive was working, then suddenly disappeared
- Games on the drive show as missing
Likely causes
- CommonDrive not formatted in a compatible file systemConsoles usually require a specific format like exFAT.
- CommonLoose or faulty USB cableExternal drives are sensitive to unstable connections.
- PossibleDrive plugged into the wrong or an unpowered USB portSome ports don't supply enough power for larger drives.
- PossibleDrive itself failingMechanical hard drives can fail with age or drops.
- Less commonConsole's USB port malfunctioningLess common, but worth testing with another drive.
What to do
- Try a different USB cable and port on the console.
- Test the drive on a computer to see if it's recognized there and check its file format.
- Reformat the drive using the console's recommended format if it contains no needed data, or back up first if it does.
- Make sure the drive has its own power source if it's a larger desktop-style external drive.
- Test a different external drive on the same console to see if the problem follows the drive.
- Restart the console with the drive connected from the start rather than plugging in after boot.
- If a known-good drive still isn't recognized on any port, the console's USB port may need repair.
Tools and parts
- Computer (to check drive format)
Console-compatible external hard driveSearch: “external hard drive compatible with [console model]”
When to call a pro
If the drive works fine on a computer but never on the console through any port, have the console's USB ports checked.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.