Symptoms
- NAS doesn't appear in File Explorer's Network section
- 'Network path was not found' or similar error
- Can access the NAS from one device but not another
- NAS's own web interface won't load either
Likely causes
- CommonNAS lost its network connection or IP address changedRouters can reassign IP addresses, breaking saved shortcuts.
- CommonNAS or router was restarted and needs time to reinitializeSome NAS devices take a few minutes to fully boot and share drives.
- PossibleNetwork discovery or file sharing settings turned off on the computerWindows can silently disable discovery on 'public' networks.
- PossibleLogin credentials for the NAS share have changed or expiredA shared login can stop working after a NAS software update.
- PossibleActual drive failure inside the NASIf the whole unit won't respond, including its web interface, it may be a hardware fault.
What to do
- Confirm the NAS is powered on and its status lights show normal operation.
- Try accessing the NAS by typing its IP address directly (like \\192.168.1.50) instead of its name.
- Check the router's connected devices list to find the NAS's current IP address.
- On the computer, turn on Network Discovery and File and Printer Sharing in Network settings.
- Try logging into the NAS's web interface directly to see if it responds at all.
- Restart the NAS and router if neither shows signs of a working network connection.
- If the web interface is also unreachable, treat it as a NAS hardware issue rather than a network problem.
When to call a pro
If the NAS itself won't respond even locally and holds important data across multiple drives, get a NAS/data recovery specialist involved rather than experimenting further.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.