Symptoms
- Printer doesn't appear when clicking 'Add Printer' on Mac
- Error message when trying to add the printer
- Printer was previously added but disappeared from the list
- Other devices on the network can print fine
Likely causes
- CommonMac and printer on different networksBoth need to be on the same Wi-Fi network for automatic discovery.
- CommonPrinter driver/software not installed for macOSSome printers need a specific software package installed before macOS can add them properly.
- PossiblemacOS printing system needs a resetA corrupted print system configuration can prevent new printers from being found.
- PossiblePrinter using a Wi-Fi band or protocol Macs handle inconsistentlyOccasional discovery issues occur with certain router and printer combinations.
What to do
- Confirm the Mac and the printer are on the same Wi-Fi network.
- Go to System Settings > Printers & Scanners and click the '+' button to search for available printers again.
- Download and install the printer manufacturer's macOS driver/software package directly from their website rather than relying on Apple's built-in drivers alone.
- Reset the printing system: in Printers & Scanners, right-click (or Control-click) in the printer list area and choose 'Reset printing system,' then re-add the printer.
- Restart both the Mac and the printer after installing drivers or resetting the printing system.
- Try adding the printer using its IP address directly (choose 'IP' when adding a printer) if automatic discovery continues to fail.
Tools and parts
- None
When to call a pro
If the printer still can't be added after a driver reinstall and resetting the printing system, contact the printer manufacturer's support for Mac-specific setup guidance.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.