Symptoms
- Cursor doesn't move when touching the pad
- Taps register inconsistently
- Scrolling doesn't work
- Worked fine before a recent update
Likely causes
- CommonTouchpad accidentally disabledSome models have a setting or key combo that turns off the touchpad.
- CommonSoftware glitch after an updateA ChromeOS update can occasionally cause a temporary input glitch.
- PossibleExternal mouse connectedSome devices disable the touchpad automatically when a USB or Bluetooth mouse is active.
- Less commonPhysical debris or hardware damageDirt under the pad or internal damage from a drop can affect responsiveness.
What to do
- Restart the Chromebook first, since this clears most temporary input glitches.
- Go to Settings > Device > Touchpad and confirm it's enabled and check sensitivity settings.
- Disconnect any external mouse (USB or Bluetooth) to see if that's overriding the touchpad.
- Wipe the touchpad surface gently with a dry microfiber cloth in case of dirt or moisture.
- Check Settings > About ChromeOS for a pending update and install it.
- If the issue is isolated to certain areas of the pad, this suggests physical damage that needs professional inspection.
Tools and parts
- Microfiber cloth
When to call a pro
If the touchpad is unresponsive in specific spots or after a drop, a repair shop can check for physical damage.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.