Symptoms
- Charging icon doesn't appear when plugged in
- Battery percentage doesn't increase
- Charging light doesn't turn on
- Charges only when the cable is held at a certain angle
Likely causes
- CommonCharger not providing enough wattageSome Chromebooks won't charge properly from a phone charger or low-wattage USB-C adapter.
- CommonDamaged or worn charging cableFrayed or bent cables can lose their connection intermittently.
- PossibleDebris in the USB-C portLint or dust can prevent a solid connection.
- Less commonBattery has failed and won't hold a chargeAfter years of use a battery can fail to charge even with good power input.
What to do
- Try a different USB-C charger and cable if available, ideally one rated for at least 45W.
- Inspect the cable for visible fraying, bends, or damage near the connector.
- Look inside the charging port with a flashlight for lint or debris, and clean gently with a wooden toothpick if needed (device off).
- Try plugging into a different wall outlet or power strip.
- Restart the Chromebook while it's plugged in to rule out a software display glitch about charging status.
- If a known-good charger and cable still don't charge it, the charging port or battery likely needs professional repair.
Tools and parts
- Flashlight
- Wooden toothpick (not metal)
USB-C charger 45W or higherSearch: “45W USB-C Chromebook charger”
When to call a pro
If a known-good charger still won't charge the device, a repair shop can test the charging port and battery.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.