Bluetooth device won't pair with computer

Symptoms

• Device doesn't appear in the Bluetooth device list
• Pairing fails or times out
• Device pairs but immediately disconnects
• Device was working, now won't reconnect

Likely causes

• CommonOld pairing entry conflicting with new attemptA stale saved connection on either device can block a fresh pairing handshake.
• CommonBluetooth turned off or device not in pairing modeMost devices need a button held to enter discoverable pairing mode each time.
• CommonDevice already connected to another gadgetMany Bluetooth accessories can only actively connect to one device at a time.
• PossibleDistance or interferenceWalls, other electronics, or distance can prevent a stable initial pairing.
• Less commonOutdated Bluetooth driver on the computerA driver issue can prevent the computer's Bluetooth radio from completing pairing.

What to do

1. On the computer, go to Bluetooth settings and remove/forget any existing entry for the device before trying again.
2. Turn the device off and back on, then hold its pairing button until the light blinks to enter pairing mode.
3. Make sure the device isn't currently connected to another phone, tablet, or computer.
4. Move the device within a few feet of the computer to rule out distance or interference.
5. Turn the computer's Bluetooth off and back on, or restart the computer.
6. Update the computer's Bluetooth driver via Device Manager or the manufacturer's website.
7. Try pairing the device with a phone or another computer to confirm the device itself can pair successfully.

Tools and parts

• None

When to call a pro

If a device won't pair with any computer or phone after a factory reset, the device's Bluetooth hardware has likely failed.

Safety