Symptoms
- Printer doesn't appear in the iPhone/iPad's Print menu
- AirPrint used to work but stopped recently
- Other devices can print fine over the same network
- Printer supports AirPrint according to its specifications
Likely causes
- CommoniPhone/iPad and printer on different Wi-Fi networksAirPrint requires both devices to be on the same local network.
- CommonRouter's AP isolation or guest network blocking discoverySome router settings prevent devices from finding each other even on the same network name.
- PossiblePrinter's Bonjour/AirPrint service temporarily stuckRestarting the printer often resolves a stuck discovery service.
- PossibleOutdated printer firmwareOlder firmware may have AirPrint bugs fixed in later updates.
What to do
- Confirm the iPhone/iPad is on the same Wi-Fi network as the printer, not a different band or a guest network.
- Restart the printer completely by turning it off and back on.
- Restart the iPhone/iPad's Wi-Fi by toggling it off and on in Settings.
- Check the router for AP/client isolation settings (common on guest networks) and disable it if enabled.
- Update the printer's firmware through its own settings menu.
- Try printing a test page from a Mac or PC on the same network to confirm the printer is otherwise reachable.
- Restart the router itself if other troubleshooting steps don't resolve it.
Tools and parts
- None
When to call a pro
If AirPrint still fails after confirming the network, restarting all devices, and updating firmware, check Apple's support site for known AirPrint issues with your specific printer model, or contact the printer manufacturer.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.