Symptoms
- Touchscreen doesn't respond to taps
- Screen shows a static image or logo
- Buttons around the screen may still work or may also be unresponsive
- Problem appeared suddenly with no other issues
Likely causes
- CommonSoftware freeze in the infotainment unitLike any computer, the system can occasionally lock up from a software error.
- PossibleSystem overloaded by a connected phone or appA problematic Bluetooth connection or app can sometimes cause the whole screen to hang.
- PossiblePending software update stuck mid-installAn interrupted update can leave the system unresponsive until restarted.
- Less commonHardware fault in the head unitRepeated freezing over time can point to a failing display or main unit.
What to do
- Turn the car off completely, wait about a minute, then restart it to see if the screen recovers.
- If it's still frozen, look for a hidden reset button (often a small pinhole) near the screen, described in the owner's manual.
- Try holding down the power/volume button on the unit for 10–15 seconds, which force-restarts many systems.
- If the screen still won't respond, disconnect and reconnect your phone's Bluetooth after the restart to rule out a phone-caused hang.
- As a last resort, disconnect the 12V battery for a few minutes to fully power-cycle the electronics, then reconnect.
- If freezing happens repeatedly, check if a software update is available through the dealer or the car's own update feature.
Tools and parts
- Owner's manual for hidden reset button location
When to call a pro
If the screen freezes repeatedly even after restarts and updates, have the dealer check for a known software issue or a failing head unit.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.