Symptoms
- Phone shows connected to the car
- Calls or music don't play through car speakers
- Sound may still play through the phone itself
- Works for calls but not music, or vice versa
Likely causes
- CommonWrong audio source selected in the carThe infotainment system may be set to radio, USB, or another input instead of Bluetooth audio.
- CommonPhone media volume muted or very lowBluetooth call and media volumes are often separate and one can be turned down without notice.
- PossibleOnly phone (hands-free) profile connected, not media profileSome pairings only enable calls (HFP) without also enabling music streaming (A2DP).
- PossibleApp playing audio through the phone speaker instead of BluetoothCertain apps default to the phone's speaker unless manually switched.
What to do
- On the car's screen, make sure the audio source is set to Bluetooth/phone audio, not radio or USB.
- Turn up both the car's volume and the phone's media volume separately.
- Remove and re-pair the phone, making sure to allow both 'phone calls' and 'media audio' permissions during pairing.
- In the phone's Bluetooth settings, tap the connected car entry and confirm media audio is toggled on if that option exists.
- Test a phone call and a music app separately to narrow down whether it's a call-only or media-only issue.
- Restart both devices if the issue persists after checking sources and permissions.
When to call a pro
If audio still won't come through after re-pairing and checking sources, a dealer can check for a Bluetooth software update.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.