Symptoms
- Cycle stops at a consistent step every time
- Display may show a code or blank out
- Clothes may be left wet or still soapy
- Machine doesn't respond to pressing start again
Likely causes
- CommonDetected load imbalance halting the spin stepThe machine intentionally stops rather than risk excessive shaking during spin.
- CommonDoor or lid switch losing contact mid-cycleA marginal switch connection can drop out during vibration, pausing the cycle as a safety measure.
- CommonDrain issue preventing progression to the next stepIf water isn't draining as expected, the machine may halt rather than proceed.
- PossiblePower fluctuation or brief outageA brief dip in power can reset the control board mid-cycle.
- Less commonFailing control boardIf the pattern is inconsistent and other causes are ruled out, board issues may be the underlying cause.
What to do
- Check the display for any code and look it up in the manual for what it indicates.
- Redistribute the load if the stop happens around the spin step.
- Confirm the door or lid is closing and latching firmly.
- Check the drain pump filter and hose for a clog if the stop happens during or before a drain step.
- Power cycle the machine by unplugging it for a minute, then try running the cycle again.
- If the same step keeps failing after these checks, have a technician diagnose the specific system involved.
When to call a pro
If the same step keeps failing after basic checks, an appliance technician can diagnose the specific system causing the stop.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.