Symptoms
- Door stops a few inches before fully closing
- Have to push hard or at an angle to shut it
- Top rack seems to sit too high
- Dishes visibly stick out past the rack edge
Likely causes
- CommonTop rack loaded too high or overfilledItems sticking above the rack's frame can hit the tub ceiling or door before it closes.
- CommonTop rack off its rails or rollersIf the rack has come off track, it can sit crooked and block the door.
- PossibleItem fallen and wedged between the door and tubA dropped utensil or small item lodged at the door seal can block closing.
- PossibleDoor spring imbalanceA spring issue can cause the door to sit at a slight angle, hitting the rack.
What to do
- Check that nothing on the top rack sticks up higher than the rack frame itself.
- Pull the top rack out and confirm it's seated evenly on both side rails or roller tracks.
- Look along the bottom of the door opening for any dropped utensil or item blocking it.
- Reload the rack with tall items angled or moved to a lower position.
- Try closing the door slowly, feeling for exactly where it catches.
- If the rack is on its rails correctly and nothing blocks it but the door still won't seat, check the door hinges and springs for damage.
Tools and parts
- Flashlight
When to call a pro
If the top rack rollers are broken or the door hinge itself seems damaged, a technician can replace the specific part.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.