Symptoms
- Smart plug won't show up in the app during setup
- Plug loses connection randomly
- Plug doesn't respond to app or voice commands
Likely causes
- CommonWeak Wi-Fi signal at the outlet's locationSmart plugs need a decent signal, and outlets are often in corners or behind furniture with poor coverage.
- CommonThe plug is on a 5GHz-only network it doesn't supportMany smart plugs only connect to 2.4GHz Wi-Fi, not the 5GHz band.
- PossibleOutdated app or firmwarePairing issues often clear up after updating the app or plug firmware.
- PossibleThe outlet itself has no powerWorth ruling out a dead outlet before troubleshooting the smart plug's software.
What to do
- Confirm the outlet has power by testing it with another device.
- Move the plug closer to the router temporarily to test if signal strength is the issue.
- Make sure you're connecting to a 2.4GHz Wi-Fi network, not 5GHz, during setup.
- Update the smart home app to the latest version before retrying setup.
- Reset the plug to factory settings following the manufacturer's instructions, then pair it again.
- Restart your router if multiple smart devices are having trouble connecting.
- Contact the manufacturer's support if the plug still won't pair after these steps, since it may be defective.
Tools and parts
- Smartphone
When to call a pro
This is a consumer electronics troubleshooting issue; a professional isn't typically needed unless the outlet itself has a wiring fault.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.