Symptoms
- Setup fails at the network connection step
- Hub's status light indicates no network
- App can't detect the hub on the network
Likely causes
- CommonHub requires a wired Ethernet connection for setupMany hubs must be connected by cable initially, even if they support Wi-Fi later.
- CommonWrong Wi-Fi band or incorrect passwordAs with other smart devices, using 5GHz-only networks or a mistyped password will block setup.
- PossibleRouter port or cable issueA bad Ethernet cable or port can prevent a wired connection from working.
- PossibleRouter firewall or isolation settingsSome router security settings block new devices from being discovered on the network.
What to do
- Check the hub's manual to see if it requires a wired Ethernet connection during initial setup.
- Try a different Ethernet cable and a different port on the router if using a wired connection.
- If using Wi-Fi, confirm you're connecting to a 2.4GHz network with the correct password.
- Restart the router and hub, then retry setup.
- Temporarily disable guest network isolation or strict firewall settings on the router during setup.
- If setup still fails, connect the hub directly to the router with the shortest possible cable to rule out interference.
Tools and parts
- Ethernet cable
Ethernet cableSearch: “short Ethernet cable”
When to call a pro
Contact the manufacturer's support if the hub still won't connect after trying both wired and Wi-Fi setup methods.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.