Symptoms
- Keypad doesn't light up when pressed
- Code entered is rejected
- Keypad worked before but stopped recently
Likely causes
- CommonDead or weak battery in a wireless keypadMost keypads run on a small battery that needs periodic replacement.
- CommonWeather exposure causing corrosion or moisture issuesOutdoor keypads endure rain, heat, and cold that can eventually affect their electronics.
- PossibleCode was changed or the keypad lost its programmingA power outage or accidental reset can clear a keypad's stored code.
- PossibleWiring issue for hardwired keypadsA hardwired keypad depends on an intact connection to the opener.
- PossibleKeypad needs reprogramming/re-syncing with the openerSimilar to remotes, keypads can lose sync with the opener's receiver.
What to do
- Replace the keypad's battery if it's a wireless model.
- Try the wall button and a remote to confirm the opener itself is working.
- Wipe down the keypad and check for visible corrosion or moisture inside the battery compartment.
- Check your opener's manual for the keypad programming procedure and re-enter the code.
- For hardwired keypads, check the wire connections at both the keypad and the opener unit.
- If the keypad still won't work after reprogramming, consider a replacement keypad compatible with your opener.
Tools and parts
- Replacement battery
- Opener manual
Garage door keypadSearch: “garage door opener wireless keypad”
When to call a pro
Call a garage door technician if reprogramming and battery replacement don't fix a hardwired keypad, since wiring troubleshooting may be needed.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.