Symptoms
- Spray head pops back up after being pushed down
- Head sits crooked in the dock instead of flush
- Problem started after the faucet was moved or reinstalled
- Dock magnet doesn't feel like it's grabbing
Likely causes
- CommonWeakened or misaligned magnet in the dockSome designs use a magnet to hold the head in place, which can shift or weaken.
- CommonHose weight/counterweight not adjusted correctlyThe weight on the hose controls retraction tension and can slip out of position.
- PossibleHose too short or kinked after reinstallationCan create tension that pulls the head back up.
- Less commonDebris in the dock housingCan prevent the head from seating fully.
What to do
- Check the dock opening for any debris or buildup and clean it out.
- Push the spray head firmly into the dock and check if it seats flush; if not, there may be a magnet alignment issue.
- Look under the sink for the hose weight (a small heavy clip on the hose) and confirm it hasn't slid up too close to the faucet base.
- Slide the weight down closer to the bottom of the cabinet, following the manufacturer's suggested position if listed in the manual.
- If the dock has a magnet insert, confirm it's still in place and not fallen out or flipped.
- Test docking again after adjustments; the head should stay seated without popping up.
- If it still won't dock, the magnet or dock assembly itself may need to be ordered as a replacement part.
Tools and parts
- None typically required
Faucet hose weightSearch: “pull down faucet hose weight replacement”
When to call a pro
Contact the faucet manufacturer for a replacement dock or magnet part if adjusting the hose weight doesn't fix it; many offer free parts under warranty.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.