Symptoms
- App logs out after every restart of the device
- Sign-in code or password prompt reappears within minutes
- Other apps stay logged in fine
- Problem started after a software update
Likely causes
- CommonDevice date and time set incorrectlyA wrong system clock can invalidate the security tokens apps use to stay logged in.
- CommonApp cache or login token corruptedA damaged cache can prevent the login session from being remembered.
- PossibleToo many devices signed into the accountSome services log out older devices when a device limit is reached.
- PossibleOutdated app version with a login bugOccasionally an app update introduces a session-handling bug.
- Less commonAccount security flag requiring re-verificationUnusual account activity can trigger repeated re-authentication.
What to do
- Check the device's date, time, and time zone settings and make sure they're set to automatic.
- Clear the app's cache (not data/login, if that option is separate) and try signing in again.
- Check how many devices are registered to your account and sign out of ones you no longer use.
- Update the app to the latest version.
- Restart the streaming device fully by unplugging it.
- Uninstall and reinstall the app, then sign back in.
- If it keeps happening across multiple devices, change your account password and sign in fresh.
When to call a pro
If sign-in issues persist after these steps, contact the streaming service's account support.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.