Symptoms
- Download progress bar stalls or resets to zero
- Error message about storage or network appears
- Download completes but the file won't play offline
- Some titles download fine, others consistently fail
Likely causes
- CommonDevice storage space too lowDownloaded video files are large and need meaningful free space, especially in HD.
- CommonWeak or unstable Wi-Fi during downloadDownloads typically require Wi-Fi and can fail or stall on a poor connection.
- PossibleApp restricted from downloading on cellular dataMost apps require Wi-Fi specifically for downloads by default.
- PossibleTitle has download restrictions or a limited download windowSome content has a time limit or download cap set by licensing.
- Less commonApp cache issue interrupting the download processA corrupted cache can cause repeated download failures.
What to do
- Check available storage on the device and delete unused apps or old downloads to free up space.
- Confirm you're connected to stable Wi-Fi, not cellular data, when starting the download.
- Try downloading a different title to see if the issue is specific to one show.
- Clear the app's cache and try the download again.
- Check if the title has any download restrictions noted on its detail page.
- Restart the device and app before retrying.
- Update the app to the latest version if downloads consistently fail.
When to call a pro
No professional needed; contact the app's support if downloads fail consistently despite space and connection being fine.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.