Symptoms
- App shows 'device not found'
- App connects then loses the receiver again
- App worked before but not after a router change
- Works on one phone but not another
Likely causes
- CommonPhone and receiver on different Wi-Fi networksThe app typically needs both devices on the same local network.
- CommonRouter's guest network or band isolation blocking discoverySome routers separate 2.4GHz and 5GHz networks or isolate guest devices from each other.
- PossibleOutdated app or receiver firmwareDiscovery protocols change between versions and need both sides updated.
- PossibleReceiver's network settings changed or resetA recent factory reset or network change can require re-pairing the app.
What to do
- Confirm the phone and receiver are joined to the same Wi-Fi network and band if the router splits 2.4GHz/5GHz.
- Disable any VPN on the phone temporarily, since VPNs can block local network discovery.
- Update both the app and the receiver's firmware to the latest versions.
- Restart the receiver, the router, and the phone's Wi-Fi connection.
- Remove and re-add the receiver within the app if it supports manual device removal/re-pairing.
- As a fallback, connect the receiver to Ethernet if Wi-Fi discovery continues to fail.
When to call a pro
Not typically needed for this kind of app/network issue; contact the manufacturer's app support if the problem is specific to the app itself.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.