Symptoms
- No vibration, sound, or charging icon when phone is placed on the pad
- Charger's own indicator light doesn't activate
- Phone isn't Qi-wireless-charging compatible
- Charger works with other phones but not this one
Likely causes
- CommonPhone doesn't support Qi wireless chargingNot all phones, especially older or budget models, include wireless charging hardware.
- CommonCase is blocking the signalThick, metal, or certain magnetic cases prevent detection entirely.
- CommonPhone isn't centered over the coilBeing off-center by even a small amount can prevent detection.
- PossibleCharger's power adapter isn't supplying enough powerAn underpowered adapter can cause the pad to not activate at all.
- Less commonCharging pad itself has failedTest with another Qi-compatible phone to confirm.
What to do
- Confirm your specific phone model supports Qi wireless charging by checking its specs.
- Remove the case entirely and try placing the bare phone on the pad, centered on the middle.
- Try slightly repositioning the phone in small steps if it doesn't activate immediately.
- Confirm the charging pad's power adapter meets its minimum recommended wattage.
- Test a different Qi-compatible phone on the same pad to see if it's a pad or phone issue.
- If no phone is detected on the pad, replace the charging pad.
Tools and parts
- None required
Replacement wireless charging padSearch: “Qi wireless charger”
When to call a pro
No professional service needed; confirm phone compatibility and try a known-good pad before assuming a repair is required.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.