Symptoms
- A numbered or lettered error code appears on screen
- Playback stops and won't resume
- Error mentions network, connection, or account
- Error appears only on one show or across the whole app
Likely causes
- CommonTemporary network connectivity issueMany streaming error codes specifically indicate the app lost its connection to the server.
- CommonApp cache or data corruptedCached login tokens or data can go stale and trigger errors.
- PossibleAccount or billing issueSome error codes indicate a payment failure or too many simultaneous streams.
- PossibleOutdated app versionOlder app versions can throw errors after backend changes on the service's side.
- Less commonRegion or VPN conflictA VPN or proxy can trigger errors meant to block region circumvention.
What to do
- Note the exact error code and search '[app name] error [code]' for the specific meaning.
- Restart the streaming device and router.
- Clear the app's cache and data, then log back in.
- Check the app's account settings for a billing or payment alert.
- Confirm you're not running a VPN or proxy on the network.
- Update the app to the latest version through the device's app store.
- Try streaming on a different device (phone or computer) to see if the issue is account-wide or device-specific.
When to call a pro
If the error is billing-related and won't clear, contact the streaming service's customer support directly.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.