Symptoms
- Motor runs but nothing dispenses
- Dispenses too much or too little
- Scheduled dispense doesn't happen at all
Likely causes
- CommonContents jammed in the dispensing mechanismClumped or oddly shaped contents can block the rotating or sliding mechanism.
- CommonPortion or schedule settings incorrectA misconfigured setting can cause under- or over-dispensing.
- PossibleLow battery affecting motor torqueWeak power can stall the motor partway through a dispense cycle.
- PossibleApp or Wi-Fi connection lost for scheduled dispensesSmart dispensers relying on cloud scheduling need a working connection at the scheduled time.
- Less commonWorn or broken internal gearMechanical parts can wear out after extended daily use.
What to do
- Empty the hopper and check for clumped or stuck contents in the mechanism.
- Refill with fresh, properly sized contents per the manufacturer's recommendation.
- Check and correct the portion size and schedule settings in the app or on the unit.
- Replace batteries or fully charge the unit if applicable.
- Confirm the device shows connected to Wi-Fi if using scheduled or app-based dispensing.
- Run a manual test dispense to confirm the mechanism moves freely.
- Contact the manufacturer if the motor runs but nothing dispenses even with clear contents.
When to call a pro
If a clean, correctly filled dispenser still won't release contents when the motor runs, the internal mechanism likely needs professional or manufacturer repair.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.