Symptoms
- Error message like 'Lens Error, Restart Camera'
- Lens is stuck partway extended or won't retract
- Grinding or clicking sound when powering on
Likely causes
- CommonSand, dirt, or debris in the lens barrelSmall particles can jam the extending mechanism, especially after use at a beach or dusty area.
- CommonLens knocked out of alignment from a drop or bumpEven a minor impact while the lens is extended can bend the guide rails.
- PossibleBattery too weak to fully extend or retract the lensLow power can stall the lens motor mid-cycle.
- Less commonWorn or damaged lens gearsAge and repeated use can wear the small gears that move the lens.
What to do
- Turn the camera off and remove the battery for a minute, then reinsert.
- Gently tap the camera on a soft surface while it powers on to help dislodge minor debris.
- Inspect visible gaps around the lens barrel for sand or dirt and blow it out with compressed air.
- Try gently and carefully pushing the lens barrel back in by hand while powered off.
- Replace with a fresh, fully charged battery and try powering on again.
- Avoid forcing the lens if it feels stuck, as this can cause more damage.
- If the error keeps returning, stop using the camera to avoid further internal damage.
Tools and parts
- Compressed air
When to call a pro
If the lens error returns after basic troubleshooting, a camera repair shop can realign or clean the lens mechanism without risking further damage.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.