Rest mode won't charge controller

Symptoms

• Controller doesn't charge overnight in rest mode
• USB ports appear to have no power when console is off
• Controller only charges when console is fully on
• Charging works fine when console is powered on

Likely causes

• CommonUSB power in rest mode not enabled in settingsMany consoles default to cutting USB power to save energy in rest mode.
• CommonConsole set to a power-saving rest mode variantDifferent rest mode levels supply different amounts of power to USB ports.
• PossibleFaulty charging cableA cable can work while the console is on but fail under lower rest-mode power.
• PossibleConsole unplugged from wall power, not just powered offRest mode features don't work without continuous power to the unit.
• Less commonUSB port itself has failedWould also likely affect charging while the console is fully on.

What to do

1. Go into the console's power settings and enable USB charging or power supply during rest mode.
2. Confirm the console stays plugged into a live outlet rather than a switch that's turned off.
3. Try a different USB cable to rule out a cable fault.
4. Test whether the controller charges normally while the console is fully powered on.
5. Check if the specific rest mode setting selected supports USB power, since some power-saving levels don't.
6. Restart the console after changing rest mode settings to make sure they take effect.
7. If charging still fails in rest mode after enabling the setting, try a different USB port on the console.

When to call a pro

This is a settings issue and doesn't require professional repair.

Safety