Symptoms
- Remote buttons don't respond at all
- Button presses register with a long delay
- Remote works only when very close to the device
- Remote worked fine until a recent software update
Likely causes
- CommonLow or dead batteriesBluetooth remotes drain faster and get sluggish before dying completely.
- CommonBluetooth pairing droppedA software update or restart can disrupt the paired connection.
- PossibleInterference from other Bluetooth devices nearbyMultiple Bluetooth accessories can cause connection instability.
- PossibleDevice needs a restartA frozen system can stop responding to remote input correctly.
- Less commonRemote hardware issuePhysical damage or a stuck button can cause erratic behavior.
What to do
- Replace the batteries with fresh ones.
- Unplug the Chromecast/Google TV device for 30 seconds and plug it back in.
- Re-pair the remote by holding the back and home buttons together for about 10 seconds.
- Move closer to the device to rule out range or interference issues.
- Turn off Bluetooth on other nearby devices temporarily to test for interference.
- Check for a software update on the device through its settings menu.
- If the remote still doesn't respond after re-pairing, try a replacement remote.
Tools and parts
Google TV remote replacementSearch: “Chromecast Google TV remote replacement”
When to call a pro
No professional repair option; contact Google support for a warranty replacement if applicable.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.