Symptoms
- App can't find the camera's Wi-Fi network
- Connects but app shows no live view
- Frequent disconnections during use
- Error message about connection failure in the app
Likely causes
- CommonPhone connected to a different Wi-Fi network instead of the camera'sPhones often auto-switch back to a saved home network.
- CommonCamera app or firmware out of dateApp updates often fix connectivity bugs.
- PossibleCamera's Wi-Fi feature not enabled in its menuWi-Fi must usually be turned on manually from the camera settings.
- PossibleToo much distance or interference between phone and cameraCamera Wi-Fi ranges are typically shorter than home routers.
- Less commonCamera's Wi-Fi module hardware faultWould prevent connection across multiple devices and locations.
What to do
- Confirm Wi-Fi is enabled in the camera's menu and note the network name it creates.
- On your phone, manually connect to the camera's specific Wi-Fi network, not your home Wi-Fi.
- Update both the camera's firmware and the companion app to their latest versions.
- Move the phone closer to the camera, since Wi-Fi range is usually limited to a short distance.
- Restart both the camera and the phone, then reattempt the connection.
- Delete and re-add the camera connection within the app if it was previously paired.
- If a different phone also fails to connect to the camera's Wi-Fi, the camera's Wi-Fi module may need service.
When to call a pro
If multiple phones can't connect to the camera's Wi-Fi after updates and restarts, a repair shop can check the Wi-Fi module.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.