Symptoms
- App says storage is full and won't save new clips
- Older clips disappear faster than expected
- App shows a subscription expired or payment failed message
- Live view works but no clips are being saved
Likely causes
- CommonFree storage plan limit reachedMost free tiers cap either storage duration (e.g., a few days) or total clip count.
- CommonPaid subscription expired or payment method declinedA lapsed card or billing issue silently downgrades the account to free-tier limits.
- PossibleMultiple cameras sharing one storage planAdding more cameras to a single-camera plan can exhaust shared storage faster.
- PossibleContinuous (not just motion-triggered) recording enabled24/7 recording uses far more storage than clip-based motion recording.
- Less commonAccount billing region or promotional period endedIntroductory free periods from a camera purchase eventually expire.
What to do
- Open the app's account or subscription section and check the current plan status and storage usage.
- Update the payment method on file if a charge failed.
- Check whether continuous recording is enabled and switch to motion-triggered clips to reduce storage use.
- If multiple cameras share one plan, review whether an upgraded tier or per-camera plan is needed.
- Delete old clips you no longer need if the plan allows manual management.
- Consider switching to local SD card storage if the camera supports it and cloud costs are a concern.
- Contact the manufacturer's billing support if the subscription shows active but storage still won't save clips.
When to call a pro
No professional needed; this is an account and billing issue handled through the manufacturer's app or website.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.