Symptoms
- Device can't find a Wi-Fi network you know exists because it's hidden
- Manually entering the network name results in a failed connection
- Some devices connect to the hidden network fine while others can't
- Setup instructions mention a hidden network but connection still fails
Likely causes
- CommonNetwork name typed incorrectly, including capitalizationHidden network names are case-sensitive and must be typed exactly, with no autocomplete to help.
- CommonWrong security type selected when manually adding the networkYou must specify the correct security protocol (like WPA2) since the device can't detect it automatically for a hidden network.
- PossibleDevice doesn't support manually adding hidden networks easilySome smart devices have limited or clunky support for hidden network setup.
What to do
- On the device, look for an option like 'Add Network' or 'Other...' at the bottom of the Wi-Fi list, rather than trying to find it in the automatic scan.
- Type the exact network name (SSID), matching capitalization and spacing precisely.
- Select the correct security type (commonly WPA2-Personal or WPA2/WPA3) matching what's configured on the router.
- Enter the Wi-Fi password carefully, ideally with 'show password' enabled to verify it.
- If the connection fails, temporarily unhide the network (turn broadcast back on) in the router's settings, connect the device normally, then re-hide it if desired.
- Consider whether hiding the network is worth the ongoing hassle, since it provides only minimal security benefit and makes adding new devices more error-prone.
- If a specific device consistently struggles with hidden networks, it's simplest to make an exception and leave the network visible.
When to call a pro
Not usually needed for this issue.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.