Starlink or similar satellite dish system has no internet

Symptoms

• App shows an obstruction warning or poor signal status
• Dish shows normal lights or motion but no internet reaches connected devices
• Service worked before and stopped after a tree grew, a new structure was built, or the dish was bumped
• App shows the dish as offline or searching for signal

Likely causes

• CommonNew or growing obstruction blocking the dish's view of the skyThese systems need a clear view of a wide area of sky, and even a single tree branch or a new nearby structure can cause intermittent or total outages.
• CommonCable or power connection issue between the dish and the routerA loose or damaged cable can cut off power or data to the dish.
• PossibleTemporary service outage or maintenance from the providerLike any internet service, these systems experience their own outages that are unrelated to your equipment.
• PossibleDish needs realignment after being moved or bumpedThese systems typically self-align, but a major physical disturbance can require it to recalibrate.

What to do

1. Open the service's app and check the obstruction map or statistics tool, which shows specifically where and how often the dish's view is being blocked.
2. If an obstruction is found, consider relocating the dish to a spot with a clearer view of the sky, or trim any newly grown vegetation if that's the cause.
3. Check all cable connections between the dish, any included power supply, and the router, ensuring they're firmly connected.
4. Restart the system through the app or by power cycling it, unplugging for about 30 seconds.
5. Check the app or the provider's status page for any known outage or maintenance affecting your area.
6. If the dish appears to have been physically moved or knocked, allow it time to recalibrate itself; most modern systems handle this automatically once repositioned correctly.
7. If none of these resolve the issue, contact the provider's support through the app, since hardware issues with the dish itself typically require a replacement unit.

Tools and parts

• Smartphone with the service's app

When to call a pro

If the app confirms a hardware fault with the dish itself rather than an obstruction or outage, the provider typically handles replacements directly through their support channel.

Safety